Shipping Policy
Carefully packaged and delivered with care from our Welsh workshop to your door.
Every Eirlys board is handcrafted in our Ferndale workshop and packaged with the same care we put into making it. We ship throughout the UK and internationally using trusted couriers, with full tracking on every order.
Processing & Dispatch
Most orders are processed and dispatched within 1-3 business days. During busy periods (such as holidays), processing times may be slightly longer. You'll receive a confirmation email with tracking information once your order ships.
Made-to-Order & Bespoke Items
Custom engraved boards and bespoke commissions require additional production time. We'll provide an estimated completion date when you place your order. Once completed, express/bespoke orders will be dispatched on a next-day service and you'll be kept updated throughout the process.
Delivery Information
UK Deliveries
- Standard UK shipping: £5.99 (Free on orders over £50)
- All UK orders shipped via Royal Mail tracked and signed for
- Larger orders may be sent via Parcel Force
- Express next-day delivery available (order before 12pm)
- Signature required on all deliveries
- We ship Monday to Friday (excluding bank holidays)
- Tracking information provided via email
USA Deliveries
- Shipping: $24.50 (Free on orders over £150)
- Delivery time: 3-5 working days
- Carrier: DHL or UPS
- Full tracking provided
European Union Deliveries
- Shipping: £14.95 (Free on orders over £150)
- Delivery time: 3-5 working days
- Carrier: DHL or UPS
- Tracked and signed for
International Deliveries (Rest of World)
- Shipping: £25 flat rate
- Delivery times vary by destination and customs processing
- Full tracking provided
Packaging
Your board arrives beautifully packaged and fully protected for its journey. Each board is wrapped in tissue paper, secured in a protective box, and sealed with branded tape. We use recyclable and sustainable packaging materials wherever possible.
If your order is a gift, we're happy to include a handwritten gift message—just add a note at checkout.
Delivery Terms
- Delivery times are estimates and not guaranteed
- We are not liable for delays caused by the courier, customs clearance processes, or other external factors
- Tracking information will be emailed once the order is shipped
- All deliveries require a signature
Customs & Import Duties
For deliveries outside the United Kingdom:
- Customers are responsible for any import duties, customs fees, or taxes required by their local government
- These charges are not included in the item price or shipping fee
- Customs processing times vary by country and are beyond our control
- Import restrictions may apply—please check your local regulations before ordering
We recommend contacting your local customs office if you have questions about potential charges for your order.
Shipping Issues?
If your order is delayed, damaged in transit, or hasn't arrived within the expected timeframe, please contact us immediately. We'll work with the courier to resolve the issue and ensure you receive your board in perfect condition. Your satisfaction is our priority.
Questions?
Need more information about shipping to your location or have specific delivery requirements? We're here to help.
Contact Support