Privacy Policy

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account or register on our website
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or contact forms
• Participate in surveys, contests, or promotions
• Leave reviews or comments on our website

This information may include:

• Name and contact details (email address, phone number, postal address)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials (username and password)
• Order history and preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Process payments and prevent fraud
• Handle returns, exchanges, and refunds

Customer Service and Communication

• Respond to your inquiries and support requests
• Provide customer service and technical assistance
• Send important notices about your account or orders
• Communicate about products, services, and promotions

Website Improvement and Personalization

• Analyze website usage and performance
• Improve our products, services, and user experience
• Personalize content and product recommendations
• Remember your preferences and settings
• Conduct market research and gather feedback

Marketing and Advertising

• Send newsletters and promotional emails (with your consent)
• Display targeted advertisements on our website and third-party platforms
• Measure the effectiveness of our marketing campaigns
• Inform you about new products, collections, and special offers

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, unauthorized access, and illegal activities
• Enforce our terms and conditions
• Resolve disputes and troubleshoot problems

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:

Service Providers

We work with trusted third-party service providers who help us operate our business and deliver our services. These include:

• E-commerce platform providers (Shopify)
• Payment processors and financial institutions
• Shipping and logistics companies
• Email marketing and communication platforms
• Analytics and data analysis services
• Customer service and support tools
• Web hosting and cloud storage providers

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the new owner or successor entity.

Legal Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and encrypted databases
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Account information: Until you request account deletion or close your account
• Order and transaction data: For 7 years to comply with tax and accounting requirements
• Marketing communications: Until you unsubscribe or opt out
• Analytics data: In anonymized form for up to 26 months

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of your data in a portable format.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information about you.

Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.

Objection and Restriction

You have the right to object to or request restriction of certain processing activities, including marketing communications and automated decision-making.

Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@eirlysstudio.com. We will respond to your request within 30 days.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers.

International Data Transfers

We are based in Wales, United Kingdom, and our service providers may be located in various countries around the world. When you use our website or services, your information may be transferred to and processed in countries other than your country of residence.

These countries may have data protection laws that differ from those in your country. However, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• Using standard contractual clauses approved by regulatory authorities
• Ensuring our service providers have adequate data protection measures
• Complying with applicable data protection frameworks and regulations

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Eirlys Studio. This Privacy Policy does not apply to these third-party sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Third-party services we use include:

• Social media platforms (Facebook, Instagram, Pinterest)
• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics)
• Advertising networks