Terms of Service

Acceptance of Terms

By accessing our website at eirlysstudio.com, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Cookie Policy.

These terms apply to all users of the website, including browsers, customers, vendors, and contributors of content.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Conditions

You must be at least 18 years of age to use this website or make a purchase. By using this site, you represent that you are at least the age of majority in your jurisdiction.

You agree to use our website and services only for lawful purposes and in accordance with these terms. You must not use our website:

• In any way that violates any applicable local, national, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate Eirlys Studio, an Eirlys employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• To use any robot, spider, or other automatic device to access the website for any purpose without our express written permission

We reserve the right to refuse service to anyone for any reason at any time.

Products and Services

Product Information

We strive to provide accurate descriptions and images of our products. However:

• Product colors may vary slightly from the images displayed on your screen due to monitor settings
• As our products are handcrafted from natural wood, each piece is unique and may vary in grain pattern, color, and appearance
• We reserve the right to limit quantities of products offered on our website
• All product descriptions, images, and pricing are subject to change without notice
• We do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free

Pricing

All prices are displayed in GBP (British Pounds) unless otherwise stated. Prices are subject to change without notice. We reserve the right to:

• Modify or discontinue products without notice
• Correct pricing errors on our website
• Cancel orders placed with incorrect pricing
• Refuse to honor mispriced products

Availability

Product availability is not guaranteed. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

Orders and Payment

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Pricing or product information errors
• Problems identified by our fraud detection systems
• Issues with your payment method

Payment

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay
• Shop Pay

Payment is processed at the time of order placement. You authorize us to charge your chosen payment method for the total amount of your order, including product costs, shipping, and applicable taxes.

Payment Security

All payment transactions are processed securely through our PCI-DSS compliant payment providers. We do not store your complete credit card information on our servers.

Currency

All transactions are processed in GBP. If you are paying with a non-GBP credit card, your bank may charge currency conversion fees.

Shipping and Delivery

Shipping Locations

We currently ship to addresses within the United Kingdom and internationally to select countries. Shipping options and costs vary by location and will be calculated at checkout.

Processing Time

Orders are typically processed within 1-3 business days. Custom or engraved products may require additional processing time (5-10 business days). You will be notified if your order requires extended processing.

Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. Delivery times may be affected by:

• Carrier delays
• Weather conditions
• Customs clearance (for international orders)
• Public holidays
• Remote or hard-to-reach locations

International Shipping

For international orders:

• You are responsible for all customs duties, taxes, and import fees
• Delivery times may be longer due to customs processing
• We are not responsible for delays caused by customs
• You must comply with all applicable import laws and regulations

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for high-value orders.

Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 30 days of delivery for a refund or exchange.

Eligible Returns

To be eligible for a return, products must:

• Be unused and in the same condition as received
• Include all original packaging and materials
• Be returned within 30 days of delivery
• Not be personalized, custom-made, or engraved items
• Not be clearance or sale items (unless defective)

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products (engraved boards)
• Products that have been used or damaged by the customer
• Products without original packaging
• Gift cards

Return Process

To initiate a return, please contact us at support@eirlysstudio.com with your order number and reason for return. We will provide you with a return authorization and instructions.

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note:

• Shipping costs are non-refundable unless the return is due to our error
• You are responsible for return shipping costs unless the item is defective
• Refund processing times may vary depending on your bank or payment provider

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions, and software, is the property of Eirlys Studio or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from any content on our website without our express written permission
• Use our trademarks, logos, or brand elements without authorization
• Frame or mirror any part of the website without prior written consent
• Use any automated system to access the website
• Reverse engineer or attempt to extract source code from our website

Any unauthorized use of our intellectual property may result in legal action.

User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your account information is accurate and up-to-date

We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion, including for violation of these terms.

Limitation of Liability

To the fullest extent permitted by law, Eirlys Studio and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage resulting from your use of our products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website

Our total liability to you for any claims arising from your use of our website or products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Eirlys Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:

• Your breach of these Terms of Service
• Your violation of any law or the rights of a third party
• Your use or misuse of our website or products
• Any content you post or submit to our website

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.